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PM'ing a Moderator or Admin with a question; Pm's ignored until test complete
Topic Started: Jan 7 2010, 04:40 PM (103 Views)
Admin
Administrator
Before you Private Message ("PM") an "Administrator" (Lukepukeduke, or Thefinalriot54) or "Moderator", remember -- these are our PERSONAL message boxes.

General or customer service related inquiries should be directed to FEEDBACK (lukepukeduke@gmail.com).


Before you contact by email, also please first ensure that the information isn't already available in the forum or elsewhere on the site. As well, there may be other resources available to you before you need to escalate matters to PM'ing an "Admin".

1. First, search the forums for the info you seek.

2. If you don't find the info, but find a topic on the same subject, post your question there.

3. If you don't find any existing threads on the topic, you can post a new topic posing the question.

4. If you have a specific question relating to your account, a booster, a specific request, etc -- your first point of contact should be "EMAIL". You can contact by email at "lukepukeduke@gmail.com".

5. PM'ing a Moderator: If you have a matter of security, need to report something urgent, or have a matter which requires Mod advice, you can PM one of the moderators that are presently online. Please do not PM multiple moderators, especially ones that are not presently online. This will only complicate matters and multiply the workload for others. However, if the matter is of a critical nature, and you don't receive a response within 15 minutes, you can PM the other "online" Moderators and advise them which Moderator you had previously PM'ed.

You can see which Moderators and Admin's are online by going to the Forum Home Page and scrolling to the bottom of the page.

6. PM'ing an Administrator: Other than regular socially-oriented messages to Admins (which are perfectly acceptable and welcome), only PM an Admin a QUESTION that cannot be answered first by the forum, by a moderator, or by Webkinzwows's "EMAIL" department. As well, Admins can be PM'ed when a matter requires privacy or confidentiality.
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Admin
Administrator
To take the test pm "Tests"

I will have them post here to make it easier
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Tests

You MUST take the following test and pm it to me to post!
You MUST make a 90 or above to post! ( You CAN retake the test in a week after failing!)

---------Copy from here down to where it says stop, paste it into a pm to me and fill it out---------

1)Can you PM admins?
2)What is the email address that you can email?
3)What is the first step you should take?
4)What can you do if you do not find any topics with the answer to your question?
5) If you have a specific question relating to your account, a booster, a specific request, etc. what should be your first point of contact?

True or False

6)Our PM boxes are only for people to ask us questions-
7)The email address you can contact is support@webkinzwows.com-
8)You can pm all the moderators the same question at the same time-
9)You may not create a topic to ask a question-
10)You shouldn't waste your time looking for an answer, instead just make a topic or PM an admin-
-------------------------------------Stop-------------------------------------------------
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