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Tutorials: Learning To Play
Topic Started: Mar 6 2018, 12:36 PM (4 Views)
MichaelMorin
Novato
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Hello,

No one likes tutorials.
Marketing doesn't like them because they are never done until the very end of the project.
Producers don't like them because they can't spare the resources to make one.
The team doesn't like them because they've been living, eating, breathing and sleeping this product for so long they can't imagine anyone NOT being able to figure it out.
Finally -- users rarely like them because they simply don't teach anything well in any way.
Yet tutorials are the players' first contact with our product -- their first impression of our work.
We only get one chance and we usually blow it.
Here's how it normally happens. At the last moment before ship, someone from marketing or PR or community comes in to a meeting and says, "What about the tutorial?"
The team groans, the producer gets a headache, and then some smart person pipes up with "Is that intern still around? The one we put over in QA? Isn't he a programming intern? Why don't we give it to him? Oh, and we can have him do the install while he's at it."
And that's how tutorials get done in today's industry.

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