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| Topic Started: Oct 27 2008, 11:36 PM (172 Views) | |
| B00mer182 | Oct 27 2008, 11:36 PM Post #1 |
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Xbox just went down the shit pipe had it for me birthday last year which was Dec so to me its less than a year old where do i stand on getting MS to repair it? Found a number gonna give zee fookers a call 2 moz *Grumble Grumble* 
Edited by B00mer182, Oct 27 2008, 11:44 PM.
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| the mighty coco | Oct 27 2008, 11:50 PM Post #2 |
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warranty covers you for 3 years. i hate dealing with them on the phone so i just use the website. they send you a printable ticket for dhl so you just phone them to arrange pick up. the whole thing normally takes 2 weeks.
Edited by the mighty coco, Oct 27 2008, 11:56 PM.
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| B00mer182 | Oct 27 2008, 11:56 PM Post #3 |
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so u think ill be covered n wont have to pay anything. cause i can email them to book a repair but wasnt sure if 1 red light was free repair |
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| the mighty coco | Oct 27 2008, 11:58 PM Post #4 |
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yeah it's free, your covered. |
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| B00mer182 | Oct 28 2008, 07:28 PM Post #5 |
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anyone know how long they take to reply normally? |
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| B00mer182 | Oct 28 2008, 07:31 PM Post #6 |
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oh chuff me i just got 3 red rings |
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| the mighty coco | Oct 28 2008, 09:03 PM Post #7 |
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?reply to what? in my expierience the best way to deal with these fuckers is online. i've had a nightmare with one woman at the call center who just wasn't digging my lovely scottish accent. register your xbox serial number to your xbox.com account, here then click on the request a repair link. request a dhl ticket by email then just print off the ticket, stick it to your packaged up xbox, phone dhl and they'll come and pick it up. like i say it's usually fixed and returned within 2 weeks. |
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| mcwh | Oct 28 2008, 09:47 PM Post #8 |
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sorry to hear that boomer mate when mine packed up about a month ago i phoned the tech assist line .. uk obviously ..lol.. but they were superb mate , sent me out tickets and packed it away and sent it via U. P .S .. i didnt have any troubles with em , they were really helpful, its just a pain being without it for 3 weeks have ya tried unplugging everything , wires and hard drive and putting it all back together ...sometimes that does it .. |
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| B00mer182 | Oct 28 2008, 09:48 PM Post #9 |
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Filled out a form mate already, logged back into that link you gave me and my machine is still registered on it. I assume they are gonna email me? |
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| the mighty coco | Oct 28 2008, 09:54 PM Post #10 |
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yeah if you've requested a repair they do. my work has a fucked machine at the mo but there was no room on the chopper for me to take it back or i'd know for sure exactly the steps to take. it's been a while since any of the machines in my care have been fubarred. once i get the bairns one registered that'll be 6 logged in my name. |
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| B00mer182 | Oct 28 2008, 10:04 PM Post #11 |
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spoke to a woman, ran some simple tests. said my power thingy with light on is fucked cause its orange and not green which may be causing the problem |
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| the mighty coco | Oct 28 2008, 10:08 PM Post #12 |
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haha, that'll do it. so where do you stand with your warranty and the power brick? |
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| cybadaz | Oct 29 2008, 05:49 PM Post #13 |
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do they think the problem is the console or the PSU Boomer ?? can u troubleshoot wiv another PSU ?? ive had to return 360s 7 or 8 times (always dealt with the challenge via phonecall) If u use phone be prepared to constantly repeat yourself , and just when u think its sunk in they throw a curveball question at you leaving you wondering if they were listening ... My experience has been generally very good (bar 1 return) most times i got the bits needed to return within a cpl of days and often had a working 360 winthin 7-10 days , only once did they loose one and we was waiting 2months in total :( good luck mate !!!! throw the dice ;) |
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| B00mer182 | Oct 29 2008, 06:50 PM Post #14 |
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Called once she sed it was the power supply cause it stayed Orange/Amber when powered up, after a few tests. She said they will send a new power supply out within 10 days. Messed about myself after she went and it powered up fine so i called again (not wanting power supply to arrive 10 days later only to find its the xbox and wait 2 - 3 weeks more) Told the guy im having 1 red then 3 red lights etc he said we'll email you the UPS stuff and send it back to us. Didnt troubleshoot with me or anything just said the repair will be free and after repair the warranty would be started over. Had it in my inbox this morning so all sorted fast so far. |
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| B00mer182 | Oct 29 2008, 06:57 PM Post #15 |
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Just bought myself an Arcade to tide me over lmao, gonna sell it to a work mate when im done. |
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| MeatyFiend | Oct 29 2008, 07:11 PM Post #16 |
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lol, i bought an arcade when my last went to shit |
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| B00mer182 | Oct 29 2008, 07:27 PM Post #17 |
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needs must mate, i cant go 2 - 3 weeks with no xbox lmao |
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| B00mer182 | Oct 29 2008, 09:19 PM Post #18 |
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Just had another email saying new power supply on its way lmao |
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| Strangeyboy | Nov 5 2008, 12:17 PM Post #19 |
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It is good to know the fuckers Listen then LOL |
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| B00mer182 | Nov 11 2008, 10:29 PM Post #20 |
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Sent it the 31 Oct should be back here 12th so pretty speedy all in all |
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| B00mer182 | Nov 12 2008, 06:05 PM Post #21 |
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With a replacement Console is it new or something they have repaired? |
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| the mighty coco | Nov 12 2008, 06:55 PM Post #22 |
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repaired normally. i think. check the serial number. |
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| B00mer182 | Nov 12 2008, 06:59 PM Post #23 |
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The letter said its a different console, just wondering if it a repaired thing or a new one |
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