Welcome Guest [Log In] [Register]
Welcome to Alpha.IT. We hope you enjoy your visit.

You're currently viewing our website/forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and requesting for service support. Registration is simple, fast, and completely free.


Join our community!


If you're already a member please log in to your account to access all of our features:

Username:   Password:
Add Reply
alpha.IT's Comprehensive Support Service
Topic Started: Nov 16 2008, 11:45 PM (42 Views)
alpha.IT
Member Avatar
Administrator
Organic IT Solutions
We advise on cost and energy efficiency measures to ensure that our
infrastructure operate at a cost-effective and environmentally-friendly level.

Guranteed Response Time
No transportaiion charge if we do not respond within the given time

Maximum Hour Per Incident Protection
Zero cost if we take longer than expected time to resolve an incident

Free Telephone Support
No charge for problem solved within 10mins over the phone.

Remote Support Service
Technology enables us to fix over 95% of problems remotely. Our technical support personnels can view and operate any of your computers or servers from our control centre as if we were there in person. It is totally secure and means that we can fix most of your computer problems without you having to wait for a technician to visit.

On-Site Visits
In the unlikely event that we can’t fix your system remotely we will arrange for one of our engineers to attend your site at your convenience.

Ceritified Engineers
MCSE, MCSA, CCNA

Multi-Vendor Products
We carry various brands of items under one roof.

Mutli-Purpose Services
Maintaining and troubleshooting of PC/Server/Network

Multi-Platform
Windows, Mac & Linux

Proactive Maintenance
Preventive maintenance measures to prevent problems before they happen. Our staff run regular system health checks on your computers to ensure they are always in tip-top condition. We’ll defragment the disk, check it for errors, remove temporary files and give your computer a general spring clean each and every month. This will help to ensure your computers continue to run as good as new.

Software Updates
We will make sure all your software has the latest software patches installed, keeping your system upto date, secure and efficient.

Security Management
We make sure that your branded anti-virus software and spyware protection is kept up to date, ensuring they will keep your computer secure and free from danger. One of the major causes of virus attacks is installed but poorly maintained anti-virus software.

Upgrade Recommendations
We recommend necessary upgrades to ensure that you IT infrastructure
operate at its optimal level.

Value Added Services
Express Service / Extended Hours / 24x7 Service / Loan Units
Offline Profile Quote Post Goto Top
 
1 user reading this topic (1 Guest and 0 Anonymous)
« Previous Topic · Our Services · Next Topic »
Add Reply