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Tracfone Android Balance App on Google Play Store
Topic Started: October 18, 2013, 12:36 am (1,182 Views)
tfuser19

* Please use this Topic to post info and talk about the new Tracfone Balance App available on the Google Play Store.

"Tracfone My Account App"
Posted ImagePosted ImagePosted ImagePosted ImagePosted Image

Tracfone has just released "Tracfone My Account App" on the Google Play Store which can be used to request
your Android balance from your phone without the need to enter your phone number or anything else, and it
displays the balances and end date too.

Note that the last image is from the Tracfone widget rather than the app.

Make sure you have WiFi (free) or mobile data (not free) enabled - that's used to send balance request - and you have signal bars - that's needed to receive free text message containing balance values - when you use the app to request your balances.

You still get a text message which contains the three balances, but not the service end date.

The other methods still work too.

You can also use this app to add airtime PINS.

NOTE: If the app and widget both don't work for you, use the Tracfone Balance link from your Android phone's mobile browser - you will need to enter your mobile number. Using this website method requires either WiFi or mobile data be on.
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sweetiepoosmom

YEAH! ... Thanks for following-up! :D

Now, all I need to do is figure out how to add a Widget. hehehe
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tfuser19

sweetiepoosmom
October 18, 2013, 2:00 am
Now, all I need to do is figure out how to add a Widget. hehehe
@sweetiepoosmom,
Press the Apps icon (round with the 6 dots in it above the home key), then click on "WIDGETS" tab near the top,
scroll to the right until you find "My Account", then hold it down and drag it to your desktop page that has enough
room to hold it.

How was surgery?
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Below

Thanks sweet Jesus. Doesn't work for me though, just continually tries to update my balance.

There was also a Tracfone app on the store a month ago, called like "Pay Tracfone" or such.

It was only findable by a search link referencing it.
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tfuser19

@Below,
They appear to be doing maintenance right now ....... try again later - not working for me at the moment either.
I've seen this before, so just give it a while and it will work.

UPDATE: The My Account app is working, but the My Account widget is not working at the moment for me.
Give the app a try.
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the Wizard
Member Avatar

tfuser19,

I just installed Tracfone's My Account App from the Google store and they are asking for your phone number.
Did you download a different app? .. It wasn't any help to me... It kept asking me to type in my phone number
although it was already in the box. Evidently my Huawei Glory is refusing to divulge how many minutes it has,
so I can't make any calls. :)
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tfuser19

@the Wizard,
I installed the app linked in post #1 on my Centura and it does not ask me for my phone # each time I use it.
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runner

Tracfone Balance App Now Working!

I just installed the Tracfone Balance App and it's now working! - I was never able to check the balance on this app; it
would only give me "oops server error" every time, on two different Centuras and the expiration date would be wrong.

I saw that the app was updated 12/5, and now it's working .... For those who've had this problem, try it now.
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Below

Thanks for posing that!

Mine stopped working like 5 days ago, up until then, it was almost flawless. It starting asking for me to put in my number
every time every time I opened the app, and it was totally unresponsive when I tried updating it from the widget.

I noticed that even though it was updated, Google Play didn't show an update for it... but now when I placed the widget,
it said setup and then automatically recognized my number FINALLY. I wouldn't have caught it otherwise.
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Zudozizzi Ninja Spaminator
Member Avatar

Just downloaded the app and all works well. For now. :fingerscrossedsmiley:
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Stearman11

Works here... Slow, but it looks good.
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ThomasM

Wouldn't it be nice if Tracfone just allowed you to send a (free) text message requesting your balance and it would
reply with a (free) text message response? Sprint has this.
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Snoozer

tfuser19
October 18, 2013, 12:36 am
"Tracfone My Account App"
Posted ImagePosted ImagePosted ImagePosted ImagePosted Image

Tracfone has just released "Tracfone My Account App" on the Google Play Store which can be used to request
your Android balance from your phone without the need to enter your phone number or anything else, and it
displays the balances and end date too.

Note that the last image is from the Tracfone widget rather than the app.

Be careful that if you are not on WiFi, the app will use your data bank if you make a balance request.

You still get a text message which contains the three balances, but not the service end date.

The other methods still work too.

You can also use this app to add airtime PINS.
Does the widget use data or is it a shortcut only to the app? Also, will the androids put a balance on your
screen with your balance, whether it be BYOD or Tracfone's androids, just like the dumbphones do?
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ThomasM

I discovered that the Tracfone balance app loads itself as soon as you turn your phone on.. It runs as a "service" and
it sucks processor time (a lot) which translates to battery drain even though you aren't using it. This is unacceptable to
me so I uninstalled it and will revert to sending a balance request via the tracfone web site. By the way, I deduced this
using "watchdog", an excellent android app which is worth upgrading to the pay version.
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tfuser19

mroll
 
My Tracfone app didn't work on my new LG Optimus Dynamic 2. It just showed the total I had when I activated the
phone and never changed, even when you tried to update it, so I removed it.. I got it from Google Play, but maybe
there's a different one others are using.
mroll,
Do you get correct balances from website? When you try from phone app, do you get text message with correct balances?
Both mobile and WiFI must be on for Tracfone app to work correctly... Works for me.
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runner

For me, the Tracfone App never worked until they updated it Dec. 5. I always got "oops server error". It didn't matter
how I tried to retrieve it: wifi only, data only, wifi and data, using widget, using app - all with same results.

I use the Tracfone widget as well as the app and both have worked every time since Dec. 5 on wifi only.

Who knows, maybe Tracfone will have another update and yours will work and mine won't. :)
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mroll

tfuser19
January 27, 2014, 4:43 pm
mroll,
Do you get correct balances from website? When you try from phone app, do you get text message with correct balances?
Both mobile and WiFI must be on for Tracfone app to work correctly. Works for me.
Yes to the first two questions.. When I go to "My Account", it correctly displays the service end date on the "Me" page,
but on the "Balance" page (or on the widget), it has the wrong service date and balance. Didn't know that both mobile
and WiFi had to be on, but I just reinstalled the app and did everything with both on. No difference.
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hpham
Member Avatar

There's something funny going on with the MyAccount app.. It worked fine on my 1st Valet, bought in mid-October.
Last week, I accidentally dropped that phone into water and had to buy a 2nd one. The MyAccount installed OK on
the new one but keeps getting the "Oops - Network error" and so does the widget. I've cleaned its cache, deleted it
and reinstalled it several times but no luck.

For now, I set a bookmark in my phone's browser to go to http://www.fastactportal.com/static/balance and it works.
A bit faster than the MyAccount app used to be.
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the Wizard
Member Avatar

I'm using the My Account app on my Valet and it has always worked fine with only Wi-Fi... I almost never have the
mobile network enabled. I'm very much interested in the L39C but, like some others here, I think I will wait a while
to get more reports on it and to see what else Tracfone may release as far as Androids go.
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tfuser19

the Wizard,
Tracfone My Balance app requires either WiFi or mobile data to send the balance request and mobile network to
receive the text message that contains the balances.. If your phone is not receiving the text message after you do
a request, then the balance info did not get updated.
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Turk
Member Avatar
TuRk WoRld OrdEr
* Just wanted to say that I removed the last 6 posts above from the LG Optimus Dynamic 2 phone topic and moved it
* here to the Tracfone Android Balance App from the Google Play store topic, where I feel it fits better, and it may
* help other folks out with problems of this "Tracfone App" .... you can continue your discussion here if you like...

* Thanks everyone for understanding.. ;)


Turk App --> B-)
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ThomasM

hpham
January 27, 2014, 6:35 pm
For now, I set a bookmark in my phone's browser to go to http://www.fastactportal.com/static/balance and it works.
A bit faster than the MyAccount app used to be.
That link works great for my android tracfone-and it's FAST! Where did you get that link from??
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hpham
Member Avatar

ThomasM
January 29, 2014, 12:44 pm
hpham
January 27, 2014, 6:35 pm
For now, I set a bookmark in my phone's browser to go to http://www.fastactportal.com/static/balance and it works.
A bit faster than the MyAccount app used to be.
That link works great for my android tracfone-and it's FAST! Where did you get that link from??
When I used my tablet to go to Tracfone web site, it switched to the mobile version which has touch options for balance,
add card, etc.. I just copied the link for the balance request.
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ThomasM

hpham
January 29, 2014, 3:41 pm
ThomasM
January 29, 2014, 12:44 pm
hpham
January 27, 2014, 6:35 pm
For now, I set a bookmark in my phone's browser to go to http://www.fastactportal.com/static/balance and it works.
A bit faster than the MyAccount app used to be.
That link works great for my android tracfone-and it's FAST! Where did you get that link from??
When I used my tablet to go to Tracfone web site, it switched to the mobile version which has touch options for
balance, add card, etc.. I just copied the link for the balance request.
Very cool. I entered just the URL without the slashes (http://www.fastactportal.com) and this seems to be a special
website for DEALERS of the Tracfone companies! Too bad you can't do anything without a login ID (and my Trac
fone website credentials didn't work).
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Snoozer

hpham
January 27, 2014, 6:35 pm
For now, I set a bookmark in my phone's browser to go to http://www.fastactportal.com/static/balance and it works.
A bit faster than the MyAccount app used to be.
I verified by using your provided link: http://www.fastactportal.com/static/balance Tracfone doesn't take minutes/text/data off your BYOD device! (i am using the Motorola Droid X2)

This is a link provided by hpham for checking your balance since all androids/BYOD phones with Tracfone doesn't allow an onscreen prepaid balance check which scrolls or stays on the dumb phones home screen. As in addition there is neither a prepaid menu on the androids/ BYOD phones either.

Not only can you use the link to check your balance but what i am trying to say is that whether you use this or use the check balance on tracfone's web page, tracfone sends you a text message to your BYOD/android phone. This text is free and not costing to the person owning the phone!

If you question the Tracfone Customer Service Representative about this, they are telling people that it is not a free text message to the phone!

JUST WANTED TO LET PEOPLE KNOW THIS TO SAVE YOUR (Time(Minutes/Texts/Data) ). Tracfone is trying to learn this. I hope the will take what is being put on Turk's forums to better educate people new to Tracfone! Tracfone needs to because it give them better business instead of negative comments which drive consumers away and will Shorten the amount of time the Tracfone Customer Service Representatives have to keep the users on the phone during troubleshooting calls plus it's less stress for both parties. Come on Tracfone, give it a go!
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tfuser19

I just wanted to reiterate that if you use the Tracfone My Account app or widget linked in post 1 of this thread to check your balances, you must have mobile signal bars visible and either WiFi (free) or 3G (uses data bucket) should be on.

I find it easier to use the widget and just as fast to get a response as using the web link http://www.fastactportal.com/static/balance to make the balance request and receive a response. Another plus using the app or widget is not having to enter your phone number.

I have noticed that there seems to be a limit on how often you can make a request with the app/widget, so wait 5 minutes or so between requests if back-to-back requests don't work.
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hpham
Member Avatar

tfuser19
February 7, 2014, 12:14 pm
I just wanted to reiterate that if you use the Tracfone My Account app or widget linked in post 1 of this thread to check your balances, you must have mobile signal bars visible and either WiFi (free) or 3G (uses data bucket) should be on.
I just tested this by running the MyAccount app with the phone in Airplane mode (no cell signal) and Wifi on. The app still retrieves the balances and updates the screens, but of course you won't get the text from TF until you turn Airplane mode off.
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tfuser19

hpham
February 7, 2014, 12:41 pm
tfuser19
February 7, 2014, 12:14 pm
I just wanted to reiterate that if you use the Tracfone My Account app or widget linked in post 1 of this thread to check your balances, you must have mobile signal bars visible and either WiFi (free) or 3G (uses data bucket) should be on.
I just tested this by running the MyAccount app with the phone in Airplane mode (no cell signal) and Wifi on. The app still retrieves the balances and updates the screens, but of course you won't get the text from TF until you turn Airplane mode off.
The request is sent out using WiFi or mobile data and the response comes back over the mobile cell network, so if you're in airplane mode, you won't get the latest balance until the text message gets delivered after exiting airplane mode - you'll be seeing stale old data.

Next time, before you make a call, text, or use 3G data - make a balance request with WiFi/mobile signal on. Then after you used the phone and one of the buckets was used, make another request with airplane mode on/WiFi on and you'll see stale old values until the text messages comes in with current values.
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ThomasM

Snoozer
February 1, 2014, 7:48 am
Not only can you use the link to check your balance but what i am trying to say is that whether you use this
or use the check balance on tracfone's web page, tracfone sends you a text message to your BYOD/android
phone. This text is free and not costing to the person owning the phone!

If you question the Tracfone Customer Service Representative about this, they are telling people that it is not
a free text message to the phone!
Text messages sent from 31778 (Tracfone's short code) are FREE on ANY Tracfone. That is the short code
the balance updates are sent from and they do NOT subtract from your text bucket on an android phone.

In addition, I received several "welcome" messages from this Tracfone short code on my LG 840G and they
did NOT charge me any minutes to read them.
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_HighVoltage_

Okay, this is starting to get frustrating... I have not been able to check my balance for over a week now. It was working fine, both the app and through the Tracfone website, up until last week when I had to call in because I could not send/receive MMS, and there is no menu option to set up the APN manually. After half an hour the rep finally activated the MMS somehow. But since that time, the balance app has been unable to check my airtime.

I just spent 15 minutes on the phone with another rep and she couldn't see my balance even through her system. She just told me to call back later...

Anyone else having this issue?
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hpham
Member Avatar

_HighVoltage_
February 18, 2014, 10:03 am
Anyone else having this issue?
I'm not having that issue, but find that using the browser on my phone or my computer to get my balances from this web page is faster.
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tfuser19

_HighVoltage_
February 18, 2014, 10:03 am
.... Anyone else having this issue?
Widget just worked fine for me. Does the web link work for you from a PC and phone?
You are checking balance on phone with both WiFi (or mobile data) and cell signal present - right?
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_HighVoltage_

Phone has cell signal and wifi turned on. Everything works. I've tried getting my balance from the webste mentioned above, and the tracfone website through a PC - still get an error message. Customer service is unable to see my balance. One rep told me that I have 0 balance left and that's why it's not showing (down from 1400 last week...yeah right). Phone works - makes calls, receives texts, data works. Balance...mystery. They escalated the issue and told me to call back in 24 hours to a special number, as they said it was a website issue...I doubt it.
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hpham
Member Avatar

I just tried the http://www.fastactportal.com/static/balance site at 8:30AM CST 2/19/14 with my PC and it worked for me. A poster ("rdhnick") on Yahoo Tracfone Group said he just got a Valet and got the Oops error at that web site. When he tried to check his balances on Tracfone web site, it said the phone number and/or the serial number he entered were incorrect. The problem may be in TF database, but certainly not with the web site.
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_HighVoltage_

Update: 40 minute on the phone with their escalation team. First they tried to tell me that because it's a Tracfone Android (the Valet), I won't be able to check my minutes, I will just receive a message *sometimes* when I try to make a phone call or send a text message. The only way, according to the rep, to check my balance is to call and ask customer service, so I asked her exactly this - can she see my balance? No, she couldn't. She used another tool and 5 minutes later told me that I have 282 minutes left (down from 1400+ last week). I told her that it's impossible, and asked - what about texts and data - how many of those do I have left? She couldn't see that information in her system. She tried adding minutes just to see if it worked...it did not.

So as of now, it seems like I have a brick. It works now, but may stop at any point and there will be no way to add minutes to it. Or maybe I have a magic phone that never runs out now?
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charmedangelina

_HighVoltage_
February 19, 2014, 11:09 am
Update: 40 minute on the phone with their escalation team. First they tried to tell me that because it's a Tracfone Android (the Valet), I won't be able to check my minutes, I will just receive a message *sometimes* when I try to make a phone call or send a text message. The only way, according to the rep, to check my balance is to call and ask customer service, so I asked her exactly this - can she see my balance? No, she couldn't. She used another tool and 5 minutes later told me that I have 282 minutes left (down from 1400+ last week). I told her that it's impossible, and asked - what about texts and data - how many of those do I have left? She couldn't see that information in her system. She tried adding minutes just to see if it worked...it did not.

So as of now, it seems like I have a brick. It works now, but may stop at any point and there will be no way to add minutes to it. Or maybe I have a magic phone that never runs out now?
Whoever "Fixed" the MMS issue may have disabled your phone in someway to do it resulting in the issue your having. You've tried the app, the widget, and the browser and still cannot get a balance update?
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ThomasM

Oh, oh! You have fallen into the netherland known as "between a rock and a hard place".

First of all, there seems to be nothing wrong with the balance app or web address as I just inquired about my android phone and it came back as it usually does including sending me a free text with the info.

The server that keeps track of android TracFone "buckets" does indeed seem to be having a problem with your account. I would not let this one slip by without getting it fixed or you may lose minutes, data, or texts. Keep calling the customer service lines and if possible escalate the issue. Tell them other friends of yours (all of us here!) with android TracFones are getting their balances with no problems. Good luck!!
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