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Account Security & Anti-Cheat
Tweet Topic Started: August 17 2008, 11:49 AM (201 Views)
Deleted User August 17 2008, 11:49 AM Post #1
Deleted User

Account Security & Anti-cheat

Dear players,

A small part of players have reported that their accounts had been stolen recently. And after deep investigation, we find most players who have their account stolen have underneath behaviors—using cheating program so that “Trojan” applications for stealing account were installed on the computer; sharing account with others; neglecting of protecting the account information. The official hereby is providing suggestions to ensure the security of your account as follows:

1. It is recommended not to use assistant software so-called with powerful functions while playing The Game. Once you use assistant software to play or so-called botter, the account name and password you enter will be very likely to be sent to a remote server(Not our server). Then your account will be possible to be stolen anytime.

2. It is recommended not to log into unofficial website or link that is not authorized by us, so be cautious when you login the non-official websites.

3.The official will never ask players for account password or any other account information. Some players would use a username with “GM or HD” as initial part to cheat in game. And once you reveal the account name and password to him/her, then your account will perhaps be stolen in short time. So please don't reveal any account information to others.

4. Players need to enter account name and password to log into the official forum. It is not the main reason that has account stolen. But don't fill in the mail address used in registering game account on the forum to avoid hacker's attack.

5. Don't reveal account information to others or share your account with others because it may bring unnecessary trouble or even make the account lost.

6. Don't download any software or so-called update game client that they are not in our official website.

7.Don't accept the file from the stranger, since it may contain undiscovered virus which cause your account to be revealed.

8. Don't believe any mails that they are not from igg.com. Some cheaters used so-called vip.com to cheat players'account and password information.

9. We strongly recommend you to purchase items from official item mall. The private real money trades are forbidden and easily deceived.

10. For security reasons, the answers to password questions should be complex. Simple answers are easily guessed and result in the stealing of your account. If your account has been stolen, please link to here.

Players must learn to protect themselves; and also take their account security into consideration at all times. Don't believe any events or winning information released by a non official website, or browse website links promoted in game, especially the ones in the market of Argent. Links of this kind are done with illegal Trojan programs, which will steal players' account information once being clicked. Officials suggest players change your account password regularly.

The Lock of Mystic can be used to protect player's account very effectively and we strongly recommend everyone to use it before logging off.

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Scammers and hackers also do great harm to us here at IGG. Usually it costs our technician several long hours to investigate what happened once a player's account is stolen. We hope players can help us in creating a clean scam free game environment.

Remember, if no one clicks on a link the link will go away. If no one believes the scammers then they will stop trying. There is no free lunch in life!

Locks of Mystic are also available at the Grocer from Argent, Shaitan and Icicle in all three main cities also we supply them in the In-game Mall for your convenience.

How to use the Lock of Mystic:
Click the LOCK icon at the right bottom corner of the Inventory.

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Click Confirm to lock your inventory, then the LOCK icon is closed.

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Unlocking Items:
Double click the LOCK icon.
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Enter your security code in the following interface to use your inventory.

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About the Security code
The Security Code is set for the safety of the account, to avoid theft of characters and items; players can use the Lock of Mystic to avoid theft (can be bought from Grocer NPC).

The official has to remind players again not to reveal account information to others and lured by assistant program alleged with “powerful functions” to protect your own computer. Any assistant program used while playing the game may bring unnecessary negative effect and even hidden trouble of account security!

Please look out for your account and resist cheating program in order to enjoy!

We have been working hard all the time!
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