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Hats off to Excalibur!
Topic Started: Apr 10 2012, 07:05 PM (743 Views)
Goose smasher
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I just wanted to post something about how great the customer service is at Excalibur! They are well known for looking after their customers and now I have seen it first hand.Last saturday while target shooting with my exomax one of the limbs exploded. I took it back to the nook in town and they sent it to Excalibur to be fixed.They replaced both limbs and the dissipator pads and I got it back today just five business days later.Personally I think your crazy to use another type of crossbow when you get service like that from a Canadian company.Thank you again Excalibur! cheers11

Goose smasher
Shoot em in the face!! If it flies,it dies!! But if it just sits there it still dies!!!!!
 
bowhunter-57
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It's great they got it back to you so fast,They are good with the service.You didn't get hurt on the explosion did you?
If it's got fur,feathers or scales it's in trouble

Excal Exocet 175
Middleton DTM330
S/W 44Mag



 
Perchdrifter
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I wonder why it exploded,,,hope you weren't hurt. I think Excalibur is great,,,have only heard good things.
Live every day like it's your last
 
Swamp Buck
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Good to hear your bad experience turned out to be a good one. Hope you weren't hurt at all.

Cheers to Excalibur!
 
Goose smasher
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It was making a very slight clicking noise at about half cock.I didn't think anything of it and after about thirty or so more shots it just blew up.The one limb was split in half and splinters flew all over the place.Luckily I wasn't hit with any of them,thats the main thing.At the archers nook in town here they said they had never seen a limb blow up like that ever and they have sold thousands of crossbows over the years.

Goose smasher
Shoot em in the face!! If it flies,it dies!! But if it just sits there it still dies!!!!!
 
Perchdrifter
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that's crazy!!! So good to hear you were not hurt!
Live every day like it's your last
 
spent
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It's good to read that you were not hurt and a big thank you goes out too
Excalibur.
I myself would drop Excalibur a letter thanking them for a quick response to fixing your bow. There is no other company that would do that.
 
deermagnet
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High On The Horn
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I have had great srevice from Excaliber myself
High on the horn
WHEN YOUR OLD ALL YOU HAVE ARE YOUR MEMORIES SO MAKE THEM
 
perrysbirds
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Thats good to know...
Right on..
If I aint out a shootin deer,Im home drinkin beer!
Pro staffer for spypoint
 
Goose smasher
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spent
Apr 11 2012, 02:38 AM
It's good to read that you were not hurt and a big thank you goes out too
Excalibur.
I myself would drop Excalibur a letter thanking them for a quick response to fixing your bow. There is no other company that would do that.
Thats a good idea,I think I'll do that.

Goose smasher
Shoot em in the face!! If it flies,it dies!! But if it just sits there it still dies!!!!!
 
The Low Iron Maiden

Kudos to the company for treating you right! Word of mouth is powerful...it's nice to hear a good news story....they obviously stand behind their product and they just proved it!
 
shedherder
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Great to hear the very best Canadian cross bow on the market took care of you. Feel a bit sorry though for the next animal or bird,lol.
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whitetailweasel
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I know Bill & Cathy personally,they are good people,they have always put customers first.Cheers to excalibur for another job well done.
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unclefester
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That's why Excalibur is #1 hotsmile

Quality products and service. cheers11

Ken.


 
Big johnd
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I dropped my Excalibur Phoenix 21 feet down on to the ground while it was loaded accidentally , the crossbow did NOT fire when it hit the ground and when I brought it home I took a shot at 15 yards and it was dead on the target and not a piece was broken, they really are an amazing product
 
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