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Audio issues with Heos home cinema - sound switches to my TV's internal speaker.
Topic Started: Jan 27 2018, 01:05 AM (13 Views)
Michael Morin

Hi,

I have a strange audio problem when watching TV. I bought not long ago Heos by Denon home cinema (soundbar + woofer) and conected it to my TV via HDMI ARC. Everything wokrs fine until suddently the sound from the external speakers stops and comes out of the TV's internal speakers. This issue can be solved by opening the Heos app used for controlling the speakers and increase or decrease the volume.

Then after some time this bug will appear again and I have to do the manual adjustment. This is very annoying and I am trying to understand what could be the reason for it. I have noticed that it will happen mostly when I watch movies streamed to the TV by Chromecast. When I watch cable tv this issue doesn't occur.

Does anybody know if the problems is in the TV, Heos home cinema, Heos App, firmware or Chromecast?
Please help.
Thanks!

I didn't find the right solution from the Internet.

References: http://www.tomsguide.com/answers/id-3302302/audio-issues-heos-home-cinema-sound-switches-internal-speaker.html

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