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ATM Problems
Topic Started: Jul 16 2010, 09:17 PM (452 Views)
CozICan
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I just read on another forum that some people have been having a problem with the HSBC ATM at the Mega Store. I have been experiencing the same problems for almost 2 weeks and it has been driving my bank back in Canada crazy trying to track down the problem and fix it. We thought my bank was at fault but now it appears to be only that one ATM.

Is anyone else having problems with that ATM ?????

CozICan
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CozKaren

What kind of problem are you having? Have you had problems with other HSBC ATMs?
Edited by CozKaren, Jul 17 2010, 06:53 AM.
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CZMLaura
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I tried the HSBC machine yesterday and it wouldn't acceptmy HSBC card. The machine at Chedraui works, however, they've been unable to print reciepts for at least 6 months now!
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CozICan
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Karen... When I withdrew money the ATM would go through the whole process and at the end give me a notice that funds were not available. When I checked my account on-line the money had been taken out of my account. Lucky for me my Credit Union (bank) manager in Canada knows me very well so I had no problem getting the money returned. The ATM did give me a receipt showing 0.00 pesos dispensed and transaction not completed.

For about 1 1/2 weeks my bank was trying to figure out what was wrong with their system.

I believe it is only the machine at MEGA but I am not sure. In between my bad withdrawals I did use the HSBC ATM on the Plaza and it worked fine.

CozICan
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CozKaren

I'm always leery of those free standing ATMs, especially those w/ the swipe-style readers. That type of reader is how cloners get the info to duplicate your card. Recently there have been cloners arrested in Cancun and Playa. Several of them have been foreigners from Russia, Argentina and other places I don't recall.

I know that some folks are hesitant about using ATMs where the cards go into the machine, for fear of losing their card. I've not had that experience. Most ATMs are programmed to retain a card if you enter the PIN number incorrectly 3 times.
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patty

I posted on the other site to say that the usual whole process went through then the money was refused Ichecked my statement as our money is in uk and it was taken out and then put back withBBVA NO INFORMADA MEXICO AMO.... written dont understand this I will ask my bank what it is . I will try to see the manager at mega with my concerns if all others can do the same he will probably see whats going on
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CozICan
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I spoke with the Manger of the MEGA Store this morning about the problem with the HSBC ATM in his store. He told me that there have been complaints for the last 8 days but the store was not responsible for the ATM's and I should call the number on the ATM.

I then said it was very irresponsible of him to not put a "Out Of Service" sign on it. I also said that even if the ATM is not his responsibility it reflects poorly on his store. He must have took me seriously because a sign had been put on the ATM shortly after.

I wonder how may people got ripped off and not even realize it yet.


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CZMLaura
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I checked my account and got credited at the same time as it showed the withdrawl, however, I bank with HSBC.
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