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Board Problem
Topic Started: Jun 3 2008, 12:35 PM (114 Views)
Nemisis
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~Dark Lord Administrator~
Hey everyone. As many of you may have known, the boards have been down recently. As Xany has found out:

From here
Doug Erwin
 

This evening at 4:55pm CDT in our H1 data center, electrical gear shorted, creating an explosion and fire that knocked down three walls surrounding our electrical equipment room. Thankfully, no one was injured. In addition, no customer servers were damaged or lost.

We have just been allowed into the building to physically inspect the damage. Early indications are that the short was in a high-volume wire conduit. We were not allowed to activate our backup generator plan based on instructions from the fire department.

This is a significant outage, impacting approximately 9,000 servers and 7,500 customers. All members of our support team are in, and all vendors who supply us with data center equipment are on site. Our initial assessment, although early, points to being able to have some service restored by mid-afternoon on Sunday. Rest assured we are working around the clock.

We are in the process of communicating with all affected customers. we are planning to post updates every hour via our forum and in our customer portal. Our interactive voice response system is updating customers as well.

There is no impact in any of our other five data centers.

I am sorry that this accident has occurred and I apologize for the impact.


So, bare with us. I am not sure if the problem has been solved, but I will be looking into it. Keep an eye out on this thread for more updates.
Edited by Nemisis, Jun 3 2008, 12:36 PM.
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Nemisis
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~Dark Lord Administrator~
UPDATE:

A quick update. Everything seems to be fine. Go here for more information. :)
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